Terms of use

The Website www.matpil.gr is the online store, which is the electronic presence of the company with the name “CHOUDELOUDI CO”, with type of company: MANUFACTURING OF SPECIAL USE MACHINERY AND PRODUCTION OF MATTRESSES. The headquarters of the company, which will henceforth be called THE COMPANY, is located in the Industrial Area. THESSALONIKIS- SINDOS / PHASE 2 / OT.55 / NB7 STREET tel: 2310 799630 and e-mail: info@matpil.gr

Entering and browsing the Mat & Pil online store requires full acceptance of the terms of use described in this text. Make sure you agree to the following terms, as your further use and browsing of the website implies your explicit and unconditional acceptance of them.

In case any user does not agree with these terms must avoid using our online store.

Mat & Pil reserves the right to unilaterally modify or renew these terms and conditions of transactions, made through its online store, according to its needs and trading habits. Mat & Pil does not undertake the obligation to inform the users / customers about any changes, through the website of this online store. Therefore, the terms of use may be updated at any time without notice.

1. Limitation of Liability

Mat & Pil is not liable to users / customers for any defect, which did not exist at the time of delivery of the product or which could not be ascertained, as well as for any damage caused by the use of the product due to an act or omission the user or a third party. Mat & Pil is also not responsible for the untimely execution of the order or its contractual obligations, in cases of force majeure. Examples include strikes, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, natural disasters.

2. User Obligations

Users of Mat & Pil services agree that they will not use them and its online store to send, publish, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory, defamatory, defamatory, vulgar , obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted in accordance with law or contractual or managerial relationships (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other files, or program Intended to cause interruption, damage, destruction or obstruction of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may harass third parties in any way and in any way content is used to collect or store users’ personal data.

3. Product Order Terms

Orders are processed during the working eight hours, except Saturdays, Sundays and holidays.

Mat & Pil bears no responsibility in case of illegal use of credit cards. The provision of credit card information indicates the consent of the user / customer to commit the amount of the purchase and in case of its completion, the debit of the credit card. In case the credit card transaction is rejected for any reason by the competent bank or credit card network, reasons such as insufficient cash balance or suspected fraud are indicated, then the user / customer is considered not to have purchased the product.

Photos of main products that may contain decorations and other items are not accompanied by the product and therefore are not sold, are in the image only for aesthetic reasons.

Mat & Pil has the right to refuse for any reason any order / purchase of a new or existing customer.

4. Information & Products Provided

Mat & Pil is committed to the completeness and validity of the information contained on its website, subject to any technical or typographical errors that cannot be predicted or that have escaped attention or have occurred unintentionally or due to force majeure.

Mat & Pil can not guarantee the availability of the products, but guarantees the timely information of the customers.

Mat & Pil also has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Online store prices are subject to change at any time without notice. The listed prices of products and services are valid for purchases from our online store.

The various product offers are valid until stocks are exhausted.

4.1 Payment Methods

For the convenience and service of all those who wish to buy from the online store of our Company, www.matpil.gr has the following payment methods:

– Debit your credit or debit card:

The card is charged on the day of the start of the shipping process, except for products that are manufactured according to consumer specifications or are clearly personalized, for which the credit card is charged immediately after the confirmation of your order.

Our online store has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. You are also able to pay interest-free installments based on current commercial policy. By choosing the specific payment method, you will be transferred to a secure transaction environment of the partner Bank that has undertaken the routing of the cards, Piraeus Bank, where you will be asked for all the details of your card.

It is important that you provide a contact telephone number and a valid e-mail address. In case your credit card is not approved by your bank, the company reserves the right to cancel your order.

– Deposit in a bank account in one of the following accounts:

ALPHA BANK: GR 11 0140 7180 718 00 2002 011 695

NBG ΕΤΗΝΙΚΙ ΒΑΝΚ: GR 98 0110 8400 0000 8400 0363 907

PIRAEUS BANK: GR76 0172 2610 00 52 6109 0303 925

— Cash on delivery at the point of delivery of the products:

SHIPMENT OF PRODUCTS: Deliveries of products are made only within the physical limits of Greece through the cooperating transport company (and its partners). The consumer is not obliged to pay if he does not receive the legal document (receipt, invoice).

4.2 30 year warranty on all mattresses.

This warranty applies only to the foam materials produced and used for the manufacture of MAT & PIL mattresses and guarantees that they will not break, crumble, change shape or curvature as long as the consumer uses them. In case any of the above is found, after the necessary inspection the company undertakes to recognize the product as defective and will immediately replace the foam parts of the product without any financial burden on the customer. The mattresses that were replaced with their inner foam parts with new foam parts are sealed by our company with a replacement date. The customer has the opportunity to use the warranty to replace the foam parts once in each layer. A necessary condition for the validity of the above guarantee is that the inner non-removable protective case of the mattresses has not been opened, which is sealed by the company and the mattress must be accompanied by the purchase receipt.

The above warranty is valid for 5 years for pillows.

5. Return Policy

The terms and conditions described in this policy apply to all products purchased from our online store in Greece through the internet at www.matpil.gr.

If a product is defective please first contact the sales department of MAT & PIL via e-mail at sales@matpil.gr. In case a defect is found in the product you can request its replacement without any charge. The above obligations do not apply in case it is found that the defect has been caused by you.

Shipping costs for the return of products are borne exclusively by the customer. The charge for transporting your products depends on the postal code of your area and the weight of the goods.

Returns are only accepted if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal may not be exercised for goods manufactured to the specific specifications of the consumer or clearly personalized for the specific consumer.

The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing

Within 14 days from the receipt of the returned products by Mat & Pil, and if they are in their original condition without being damaged or damaged, our company will return to the customer the amount of the value of these products, which the customer has been charged using the same means of payment used by the customer for the original transaction (unless the customer has expressly agreed otherwise). In any case, the return of the returned products will take place after you inform us in writing with your request and we accept their return, always provided that the products have been delivered to the cooperating transport company.

If the returned product has been damaged or damaged by the fault of the customer or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the damage and the amount of the reduction of value and in case Mat & Pil is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund.

Except for the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the applicable provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms. .

Product that has been sold with an extra gift should be returned with the extra gift.

In case of repeated returns or in case Mat & Pil, in its absolute discretion, considers that the consumer abuses the right of return or acts in bad faith is entitled to refuse the return of the product.

Mat & Pil refund policy does not cover defective products, which are covered by their respective warranties.

6. Transaction Security

Mat & Pil, recognizes the importance of the issue of the security of your personal data as well as your electronic transactions and takes all measures, with the most modern and advanced techniques, to ensure your security. All information, which is related to your personal data and your transactions, is secure and confidential.

Specifically:

SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users and for the encryption of data between network users and network servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password you give when you become a member of the Mat & Pil website. In order to present any of your personal information, the username and password must first be given.

For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.
Finally, it should be reminded that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards.

During the online payment, the user is transferred to an encrypted page of secure connection with SSL protocol which belongs exclusively to the selected Piraeus bank, which undertakes the payment in full and notifies www.matpil.gr when it is completed.

All transactions you make through www.matpil.gr are governed by International and European law, which regulates issues related to e-commerce, as well as the Greek Law on Consumer Protection (Law 2251/1994), which regulates issues with distance selling.

7. Confidentiality of Transactions

Confidentiality is taken for granted. All information transmitted by the user / customer to Mat & Pil, is confidential and Mat & Pil, has taken all necessary measures to use them only where necessary for the provision of services.

8. Intellectual property rights

All content on the website, posted by Mat & Pil, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of Mat & Pil, and are protected under the relevant provisions of Greek law, European law and international conventions .

9. Applicable Law

All transactions you make through our e-mail address are governed by Greek, International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to All transactions you make through our e-mail address are governed by Greek, International and European law governing matters relating to e-commerce as well as the Law on Consumer Protection (Law 2251/1994). regulating issues related to distance selling.

Our Company may, in its sole discretion, immediately terminate any agreement with you under these terms at any time, informing you and / or, if you have a login account, canceling your membership and access to the account your. Our Company may even suspend the use, on your part, of its Services, without notice at any time, without having any responsibility towards you.

By these terms you accept that the unauthorized use, by you, of its Services may lead to irreparable damage to our Company and / or its licensors and associates, for which any financial compensation would be insufficient. Therefore, in the event of such unauthorized use, we and our licensors / associates (as appropriate) will have the right to seek, in addition to any other available legal remedies, immediate action against you, prohibiting you from any further use of the Services of www.matpil.gr.

The invalidity or non-enforceability of any provision (in whole or in part) of these terms will not affect the validity or enforceability of the other provisions (in whole or in part). All or part of any provision deemed by a competent court to be invalid or inapplicable shall be deemed to have been deleted from these terms.

These terms apply to you personally. You may not assign these terms, in whole or in part, to any third party without our prior written consent.

We will act immediately in the event that there is any indication that User Content violates these terms. In case you know or suspect that any illegal activities are taking place, or you know or suspect that works belonging to you have been violated, please write to us at info@matpil.gr, and note your letter as our Legal Adviser.

Any omission by us to impose any of these terms will not constitute a waiver of them or the right to impose any of these terms at a later stage.

Any person who is not a party to these terms will have no right to enforce any provision of these terms.

The courts of Thessaloniki are competent for any dispute

For any question please send an e-mail to info@matpil.gr